Privacy notice
Privacy
Current as published. Specific entity and contact details are confirmed on request.
This notice explains how the operator of this site handles personal information provided through the website and in connection with enquiries, quotes, collections, device assessments and sales.
Responsibility
Who handles your information?
The operator of this site is responsible for the personal information covered by this notice. You may request the operator’s specific entity and contact details through the contact page.
Collection
Information we may collect
Depending on your interaction, we may collect your name, contact details, suburb or address, organisation details, enquiry content, item descriptions, quantities, condition notes, access information, photographs and records connected with a quote, service, assessment or sale.
Like most websites, technical information may also be generated when you use the site, such as browser, device, network, page-request and security-log information.
Use
Why we use information
We use information to respond to enquiries, assess eligibility, prepare and manage quotes, arrange services, assess devices, support sales, keep operational and transaction records, protect the site and comply with legal obligations. We do not ask you to send passwords, passcodes, recovery keys or live credentials through general forms.
Sharing and storage
When information may be disclosed
Information may be provided to workers and service providers who need it to operate the website or deliver the requested service, and to professional advisers, regulators or authorities where reasonably required or permitted by law. Service providers may store or process information using systems in Australia or overseas.
We take reasonable steps appropriate to the information and service to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
Retention
How long information is kept
We keep personal information only while it is reasonably needed for the purposes described here, including service delivery, records, security, disputes and legal obligations. Retention periods vary by record type. Information that is no longer required is deleted or de-identified where reasonably practicable and lawful.
Devices and photos
Take care with identifiers
Photos and device descriptions can reveal serial numbers, addresses, people or other identifying information. Share only what is reasonably needed for the enquiry. Back up information you need and remove SIM and memory cards before handing over a device. Every device resold through us is data-wiped before sale.
Your choices
Access, correction and concerns
You may ask whether we hold personal information about you, request access or correction, withdraw a consent where applicable, or raise a privacy concern. We may need to verify your identity and may refuse or limit a request where the law permits. We will explain the reason where required.
Updates
Changes to this notice
This privacy notice is current as published on this page. It may be updated when practices or legal requirements change. The published version applies from the time it is posted.