Household
Computer collection
Free booked collection after we confirm the suburb, devices, quantity and access.
Data decision
Choose the right data route
Request household pickup
Formal evidence
Data assurance
Choose this route for agreed custody, destruction and verification evidence.
Business fleet
IT asset disposal
Agreed inventory, data route, assessment and reporting for mixed business equipment.
Business asset? Do not use the household route when your organisation needs a destruction record, custody evidence or asset reporting.
Computer types
Computers and related equipment we accept
Accepted
Laptops and MacBooks
Back up required files, sign out where practical and tell us about battery damage.
Accepted
Desktop computers and iMacs
Remove unrelated accessories and list the devices in your request.
Accepted
Servers
Data-bearing business equipment goes through the separate data-assurance service.
Accepted
Monitors
List each display and describe its condition before collection.
Accepted
Networking gear, printers and cables
Group related equipment in the item list when you book.
How collection works
Four checks before handover
Send details
Provide the suburb, computer types, quantities, condition and access.
Confirm the booking
We confirm the suburb, equipment, quantity and access with you.
Prepare equipment
Use the instructions supplied for cables, packaging and batteries.
Make it accessible
Use the agreed collection point and handover process.
After collection
Reuse first, then material recovery
We assess working equipment for reuse first. It is refurbished or resold where possible, and the rest goes to material recovery.
Reuse assessment
Working computers are checked for reuse before they enter a recovery route.
Material recovery
Equipment that cannot be refurbished or resold goes to material recovery.
Questions
Computer pickup and data
Is computer pickup free?
Yes. Collection is free across Sydney metro, with no hidden fees. We confirm the collection details before booking.
Should I list batteries?
Yes. Batteries are accepted, and any damage or swelling should be described in the request.
Will my files be destroyed?
Ordinary consumer pickup is not evidence of data destruction. Back up files and remove personal data where practical.
Can you collect from my suburb?
We collect across Sydney metro. Use the suburb checker, then provide your item and access details to arrange the appointment.